Important information for users of our online services
The Home loan savings bank and your login credentials
The Home Loan Savings Bank will never call, email, or otherwise contact you to request your user ID, password or other login credentials for the online services we officer. If you do receive this type of request, please contact the bank immediately at (740) 622-0444.
Report suspicious activity
If you see suspicious activity on your account(s) or have received a suspicious call, email, letter or other contact regarding your relationship to The Home Loan Savings Bank, please call us at (740) 622-0444.
- Do not share your User ID’s or Passwords with another person or provide them to others. Safeguard your User ID and Password information—never leave the information in an unsecured location.
- Create a unique User ID and Password for each site. Do not use the same identifying information on multiple websites.
- Create strong User ID’s and Passwords. In other words, use upper case letter(s), lower case letter(s), number(s), and special character(s) (!@#$%^&*)
Contacting the bank
When contacting the bank, always use the numbers directly from our website. You should never contact the bank utilizing numbers or email addresses that come up in a basic online search, or that you receive via email, social media, or instant messenger.
Carefully examine emails and text messages that purport to be from the bank. Pay close attention to the “from” address and be suspect of messages that contain grammar, spacing, or other errors.
Debit and credit card
If your debit card is list or stolen during business hours (8-5 M-F EST), please call (740) 622-0444.
If your debit card is lost or stolen outside of normal business hours, please call (866) 546-8273.
If your credit card is lost or stolen, please call (800) 883-0131.
Equifax: (800) 525-6285
Experian: (888) 397-3742
TransUnion: (800) 680-7289